Warranty Policy

At Loopdrops, we stand behind the quality and craftsmanship of our products. We are committed to providing you with reliable, pure water and a worry-free experience.

All new Loopdrops water purification systems purchased directly from our official website (or authorized sellers) are covered by our 2-Year Limited Warranty.

1. Warranty Period

  • Duration: The warranty is valid for two (2) years starting from the original date of purchase by the end-user.

  • Eligibility: This warranty applies only to the original purchaser and is non-transferable. Proof of purchase (such as your Loopdrops order number or sales receipt) is required to validate warranty claims.

2. What Is Covered?

This 2-Year Limited Warranty covers defects in materials, design, and workmanship under normal residential use during the warranty period.

Specifically, Loopdrops will, at its option and discretion:

  • Repair the product using new or refurbished replacement parts at no charge.

  • Replace the product with a new or functionally equivalent replacement unit if repair is not feasible.

  • Cover reasonable return shipping costs for defective units or parts within the first 30 days of purchase.

3. What Is NOT Covered?

To ensure fairness and transparency, this warranty does not cover:

  • Consumable Parts & Accessories: Filter cartridges, RO membranes, and UV lamps are considered routine consumable items. Their lifespan depends on your local water quality and daily usage, so they are not covered under the machine’s 2-year hardware warranty (unless received defective upon arrival).

  • Normal Wear and Tear: Cosmetic damage, including scratches, dents, or discoloration that does not affect the functionality of the system.

  • Misuse & Improper Care: Damage resulting from accidents, abuse, neglect, freezing temperatures, or failure to perform recommended maintenance (e.g., replacing filter cartridges as instructed).

  • Improper Installation or Unauthorized Alterations: Damage caused by improper plumbing setups, connection to non-potable water sources, unauthorized repairs, or structural modifications.

  • Acts of God: Damage caused by external factors beyond our control, including electrical surges, fires, floods, or natural disasters.

4. How to Make a Warranty Claim?

Submitting a claim is simple and fast. Please follow these steps:

  1. Locate Your Order Information: Find your original order number and purchase receipt.

  2. Document the Issue: Take a clear photo or short video showing the specific defect or performance issue (e.g., error codes, water leaks, display failure).

  3. Submit Your Request: Send an email to our support team with your order details, a description of the issue, and the supporting media.

  4. Resolution: Our technical support team will evaluate your claim within 1–2 business days and provide instructions for troubleshooting, replacement parts shipment, or a full system replacement.

5. Contact Us

If you have any questions about this Warranty Policy or need technical support with your Loopdrops product, please feel free to reach out to us:

(Note: Please do not ship returning products to any address without prior authorization from our support team, as unauthorized returns may be refused.)