Refund policy

At Loopdrops, we are committed to providing top-tier water purification systems and an exceptional customer experience. If you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Return Window

You have 30 natural days from the date your package is delivered to request a return or exchange.

  • Eligible Products: Main hardware units (water purifiers, dispensers) and unopened filter accessories.

  • Condition Requirements: To be eligible for a full or partial refund under standard returns, items must be in their original packaging, unused, and include all manual instructions, fittings, and accessories.

2. Product Damage, Defects & Missing Items (No Return Required Cases)

If your order arrives damaged, defective, or missing components during shipping, please contact us within 7 days of delivery.

  • Replacement Process: Send an email to support@loopdrops.co with your order number, a brief description of the issue, and clear photo/video evidence showing the damaged box or defective item.

  • No Return Required: For minor missing accessories, cracked filter housings, or severe transit damage verified by video, we will send a free replacement unit/part immediately without requiring you to ship the broken item back.

  • Cost: 100% covered by Loopdrops (Free reshipment, no extra fees).

3. Return Reason & Freight Responsibility Breakdown

To maintain complete pricing transparency, freight costs and handling fees are determined by the reason for the return:

1) Damaged / Defective on Arrival

  • Responsibility: Seller (Loopdrops)

  • Terms: 100% Free. We provide a prepaid shipping label or send a direct replacement.

2) Wrong Item Shipped by Seller

  • Responsibility: Seller (Loopdrops)

  • Terms: 100% Free. We provide a prepaid shipping label and dispatch the correct item.

3) Buyer's Remorse (Changed mind, ordered wrong model, no longer needed)

  • Responsibility: Buyer (Customer)

  • Terms: Buyer pays return shipping. Original outbound shipping & handling costs ($20 flat rate) will be deducted from the final refund.

4) Used / Installed Units (Non-defective, but opened & flushed with water)

  • Responsibility: Buyer (Customer)

  • Terms: Buyer pays return shipping + a 15% Restocking Fee (deducted to cover sanitary inspection & non-reusable internal filters).

4. Refund Calculation & Deductions

Your net refund amount will be calculated clearly upon receiving and inspecting the returned item:

Scenario A: Seller's Fault (Defects / Transit Damage)

  • Product Purchase Price

  • (+) Paid Sales Tax

  • (+) Original Shipping Fee (if any)

  • = 100% FULL REFUND (Paid back to original payment method)

Scenario B: Buyer's Reason (Unopened / Change of Mind)

  • Product Purchase Price

  • (+) Paid Sales Tax

  • (-) Outbound Shipping & Order Handling Fee ($20 Flat Rate)

  • (-) Return Shipping Cost (If prepaid label provided by us)

  • = NET REFUND AMOUNT

5. How to Initiate a Return (Step-by-Step Guide)

Step 1: Submit Return Request Email support@loopdrops.co with your Order Number (e.g., #LD1024), your name, and the reason for the return.

Step 2: Receive Authorization & Label Our support team will review your request within 1 business day. Once approved, we will issue a Return Merchandise Authorization (RMA) number and the corresponding return warehouse address.

Step 3: Pack & Ship the Package Carefully pack the item in its original box with all original fittings. Attach the shipping label securely to the outside of the box and drop it off at the designated carrier branch (USPS, UPS, or FedEx).

Step 4: Inspection & Refund Processing Once delivered to our warehouse, our team will inspect the item within 2–3 business days. Upon inspection approval, your refund will be processed automatically to your original payment method within 3–5 business days.

6. Non-Returnable Items

The following items cannot be returned or refunded once opened/used due to health and safety regulations:

  • Used Filter Cartridges: Replacement filter cartridges that have been unpacked, installed, or flushed with water (unless proven defective upon arrival).

  • Clearance / Final Sale Items: Marked explicitly as non-refundable at checkout.

7. Contact Us

If you have any questions regarding our return and refund process, please reach out to us: